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3 Messages

Monday, November 27th, 2023 6:11 PM

directv stream on Firestick

I recently downloaded Directv Stream. It works fine until I set up a home theater with Echo Dot speakers where it freezes after about 15 minutes. This happens on 2 different Firesticks. One is brand new. They are both the latest versions of the firestick and have all of the necessary updates. My internet connection is very fast. I dont get the freezing on other apps like Netflix and Disney+. After I delete the home theater on Alexa everything works fine. Any ideas why this is happening? Amazon has opened a trouble ticket for this issue. I just wanted to present it to Directv also.

Community Support

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254.4K Messages

1 year ago

Hi @Tark, we apologize for your experience with the DIRECTV Stream app installed on your 2 Firestick. Freezing issues may occur when apps adjust to audio or sound output, but they will have a smoother experience. Learn more here: Fix DIRECTV STREAM app audio distortion on Google TV™ and Android TV™ OS devices. | DIRECTV Customer Service & Support We'll send you a DM to investigate further. Jayson, DIRECTV Community Specialist.

3 Messages

1 year ago

My main TV is already set to PCM as suggested in the link provided. I changed my other TV to that but am reluctant to try since this happened on both TVs


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