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4 Messages
DirecTV Stream has a solid blue light; Remote has two blue lights when pressing a key
DirecTV Stream has a solid blue light; Remote has two blue lights when pressing a key.
I did all the troubleshooting steps that are in FAQ --- (1) Pressed the Red Button on the side, (2) Unplugged the stream device for > 30 mins. Continue to only see DirecTV logo recycling with arrow going from left to right on the TV but don't get any Video/Audio. Remote Control is not responsive at all. My internet is directly connected to the device. And, I have a 1GB service.
Accepted Solution
pad2k20
New Member
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4 Messages
2 years ago
@Ludwick577 -- I have been using it since 4-5 years. I got it directly from DirecTV. And, it has been plugged in always and using it on a daily basis.
@bcbsncjlj - Thanks you SO much. I think the factory reset did the trick. I am up and running.
Thank you @bcbsncjlj, @Ludwick577, and @litzdog911 for jumping in to help out. Very much appreciate your help.
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Restart your internet modem. Where did you buy the box and when?
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
Has this box worked properly before?
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pad2k20
New Member
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4 Messages
2 years ago
@litzdog911 — it was working perfectly till yesterday. I tried all troubleshooting things I could find on the net but nothing seems to work. Thank you for your help.
the box was directly from AT&T when DirecTV was with it.
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Do you know when the last time your box's software was updated? Can you get into the settings---general---system summary.
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pad2k20
New Member
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4 Messages
2 years ago
@Ludwick577 I would ave thought it would automatically update to the latest software. I can’t get into the box at all. It doesn’t go beyond the DirecTV logo on the TV screen. It recycles it every few minutes. Anyway to “factory reset”? Red button on the side doesn’t do full reset. Thank you.
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
And you bought this from Directv? Or Ebay? And you have had it plugged and been using it for how long? Or did you have it--and stop using it for a while?
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
For a full factory default, hold the red button down for about 30 seconds.
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