DIRECTV stream app not working

@BemmedinTC. We apologize that you're having issues with the App and your internet provider. Please find our compatible devices and how to troubleshoot your Samsung TV here: https://www.directv.com/support/article/000066174 and https://www.directv.com/support/internet/article/000093648 To avoid having out-of-home devices, you'll need a static IP address. We're sending you a PM to further assist you with the DIRECTV STREAM App installation. Erika, DIRECTV Community Specialist

Both of my tvs are listed as supported. One purchased in 2022, the other early 2023. The app works fine on my iPads. 
my tv’s are connected to the router 24/7 so they always have the same IP address. Closest thing to a static IP as I can get. I can’t say the same for my iPads as I frequently power cycle them. If I cut power to my house and everything reboots, the IP addresses may or not change. The router uses DHCP, as does most ISP’s. And Paramount +, max, peacock, abc, YouTube apps all work fine. So I’m using Roku for DirecTv and then the TV for everything else. 

Thanks for sharing those details with us. We want to gather more information and will send you a Private Message to investigate what's happening with the DIRECTV STREAM App on your Samsung TV. Santiago, DIRECTV Community Specialist

I click on the app icon and get the DIRECTV Stream banner screen. Then I get a black screen with three heading topics; on now, my library, and a third that I can’t recall at the moment. There is a row of empty boxes under the under the heading line. To the top right there is SETTINGS and top left GUIDE.  

1. if I select one of the boxes, albeit blank, a message appears that I need a subscription to make a selection. 
2. if I select settings, I get a blank screen with the DIRECTV logo and a OS Version number.

3. if I select GUIDE, a message appears that guide information is not available at this time. 

I’m not sure this will help but the opening screen looks to be in the format of the mobil device app.  It doesn’t look at all like the TV app that I get using Roku.

I have spent endless hours on the phone with technicians who engaged a higher level of tech spt and got niwhere.  I have unloaded and reloaded the app dozens of times. I’ve tried using a couple of emails to create new accounts accounts. 
All I can say is that it’s not my LAN or ISP as my iPads work fine using the DTV app, my same LAN and ISP. It works fine on the TV using a Roku on both TV’s, again same LAN and ISP.  It’s just not working when loading the app on the tv and same network. 

I'm sorry for any issues trying to watch the DIRECTV App directly on your TVs. Follow the next steps for streaming issues for the DIRECTV app on Google TV™ and Android TV™ OS devices here: https://www.directv.com/support/article/000067311 I'd like to take a closer look at your case and help you sort it out so you can watch the DIRECTV App on your TVs. Let's meet at DM to continue. Duvan, DIRECTV Community Specialist

I’ve got a write up with step by step pictures of my issue. If any of you DTV techs who have DM’d me want to see it, please DM me back. I will be happy to forward it. To me, it almost appears that the app loading on my tv is the mobile device app

Sent pictures and descriptions via DM. Since then silence. 

Thank you for all your help. We are providing assistance in DM to resolve the issue with the App, let’s continue there. Johan, DIRECTV Social Media Specialist.

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