4 Messages
Directv remote turns tv off but not on
My Directv remote will turn tv and direct box off, works volume and channel change, but will not turn on TV or box. Once I turn on with Samsung remote, the directv box will turn off after a few minutes and the tv will remain on. At this point, I can turn the box back on with the directv remote. Directv has already trouble shot and sent me a new box that does exactly the same thing. I have trouble shot with Samsung and they do not see any issues with any of the settings. It is a Suamsung SmartHub tv. I already had to disconnect my bluetooth external speaker that would not turn on properly. Can anyone help?
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi, thank you for reaching out. Here's the basic troubleshooting https://www.directv.com/support/article/000072870 related to your case, for the community to have it. We're sending you a PM to gather more details about your DIRECTV remote concern and provide an accurate resolution. We're ready to help you. Lisa, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
1 year ago
I also have a Samsung tv---my Dtv Stream remote turns it on and off. Have you tried re-doing the pairing and choosing "manual" ?
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redingding
4 Messages
1 year ago
Hello Ludwick577. Thank you for the reply. Yes, I have tried deleting and re-pairing the remote as well as reprograming the remote. I have contacted Samsung as well and had them look at my setups as well. But, nobody can seem to locate the problem. It is odd that the remote adjusts the volume, turns the channels and turns both tv and box off but will not turn either the box or tv ON. It also takes the DirectTV a long time to log in on this particular tv as when it turns off, the green power light on the back, also goes off. It completely disconnects the box, it appears. I have already had to disconnect my add on speaker bar from that tv as DirecTVsa id it was not going to operate properly with this setup. I am baffled with this SMART TV and DirectTV,
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redingding
4 Messages
1 year ago
OK, I have been on PRIVATE for an hour with DIRECTV. I have basically done nothing except send them a pic of my remote and I am no closer than I was 3 days ago. Does anyone have a Samsung TV that is having the same issue with DirecTV?
DTV remote turns off TV and box, adjusts sound, changes channels and inputs but It will not turn TV or box off. I have to use Samsung remote to turn on both box and TV. Box goes off a and all lights on the box go off a few minutes AFTER being turned on with Samsung remote but will then turn right back on with DTV remote. My other Samsung TVs seem to operate fine with the remote as they had the DTV Streaming downloaded onto them and do not have a box and they are just little cheap TV's in an office and spare room. At this point, it could be either a Samsung TV program or DirecTV but neither seem to find a problem. Any help is appreciated as I don't even know how many hours I have spent trying to figure this out.
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