14 Messages
DirecTV login
I have a third television in my home and downloaded the direct TV stream app on a firestick. After logging in with the correct credentials I am prompted with a screen to choose a package from the three being offered.. Entertainment, Choice or Ultimate.. and then sign up / pay for either.
The problem is we already have DirecTV stream subscription and am using it on one TV here in this house and one TV and another household.
We currently have a total of 2 TVs using the DirecTV Stream subscription and I am simply trying to add a 3rd TV in one of the homes.
I am clearly signed in as the screen says "Hi, John" But the only two options presented are Try DirecTV Stream (where I'm prompted to pick a package) and Sign
Out.
litzdog911
ACE - Sage
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46.1K Messages
6 months ago
You posted in the DirecTV Satellite Forum. I'll move this to the Stream forum.
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Tiger593
ACE - New Member
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1.5K Messages
6 months ago
What devices are you using to stream besides the Firestick? Are you able to log in to directv.com online using your credentials?
(edited)
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bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
Are you a previous DirecTV Satellite or AT&T subscriber using the same credentials? Do you have linked accounts? If so, you need to use different credentials. This is a known issue since DirecTV has combined both services into one app and provided DirecTV satellite support for streaming devices.
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tekhead1219
14 Messages
6 months ago
I am using the same login on the Gemini device and DirecTV app on my TCL Roku TV with no issues.
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bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
....but the question was are you a previous subscriber to either DirecTV Satellite or AT&T services using the same credentials or have linked accounts?
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tekhead1219
14 Messages
6 months ago
I had DirecTV satellite 15 years ago and AT&T Internet before they purchased DirecTV. I am not using the same credentials as I had with either. Using same login that I use on my other 2 TV's, I get all channels except the local ones. Initially, I was able to receive them. I have powered TV on and off by unplugging, I have uninstalled and reinstalled the app with no difference in what I receive.
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bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
DirecTV and AT&T are now 2 different companies and are no longer related. Been separated for over 2 years now. The issue that you are experiencing looks like the known problem of sharing the same credentials. Not sure what else to say at this point.
I would suggest that you log in to your account and change your email address to see if it resolves your issue. You have nothing to lose for trying.
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tekhead1219
14 Messages
6 months ago
Tried that. Then it wants me to pick and pay for a subscription.
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bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
No idea! This will have to be an issue for the support team to figure out. Could only be an account issue at this point. If it was an app issue, everyone would be reporting. I have no issue with Fire Sticks or Roku at home or traveling.
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tekhead1219
14 Messages
6 months ago
Thank you. I'm calling stream tech support.
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bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
If it gets resolved, please share the solution for others in this post. Good luck!
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tekhead1219
14 Messages
6 months ago
Talked to support twice. First tech (after 2 hrs on the phone) said it had to be the firestick because everything else had been gone through. He recommended a roku device as they've had fewer issues with them. Told him thanks and hung up. Went to Walmart and bought a roku device. Set it up and guess what, EXACT same issue. Called support back, after 45 minutes, they don't have resolution except to use a Gemini on that TV. Roku back to Walmart.
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bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
It's got to be something with your account. HONESTLY! It's not the device. Thousands of subscribers use Fire Stick and Roku. Like I previously mentioned, this was not a problem until they combined both services into one app and supported streaming devices for the DirecTV service. I am concerned about your previous DirecTV and AT&T service from the past (even though you mentioned you tried a different email - that did not work). This issue resembles the known issue of using the same credentials for different services. I really am at a lost at this point.
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tekhead1219
14 Messages
6 months ago
Agreed. It makes no sense that it worked fine for awhile then go belly up with no changes. I changed email account and logged into both tvs with new credentials with no issues. Logged into the firestick with new credentials and no local channels. Nothing else is hosed, just no local channels.
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Tiger593
ACE - New Member
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1.5K Messages
6 months ago
Just to try something! Go into your Gemini settings go into preferences and go into location settings. Once in there go to set new home location. Try resetting your home location at the place where you want to have more TVs because you can only get 2 TVs outside of your home network.
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