Directv keeps loosing internet connection only one box

Change your device. A Roku ultra unit is much better than a firestick…

Roku ultra has much better connectivity

Your opinion. I prefer the Fire Stick, especially when traveling. But the choice depends on the subscriber.

I am using the DIRECTV equipment boxes that they gave me. I have just been informed that both my upstairs box in my downstairs box, do the exact same thing continually lose connection to the Internet. If I cannot resolve this, I will have to go to a different provider as my wife insists on having a remote control with numbers and will not use the streaming app or streaming any other service. 

Provider? You mean another service? Only DirecTV Stream and the DirecTV Stream box offers channel Numbers. So going with another service want get you that and the box/remote only works with DirecTV Stream.

It sounds like you are having a wifi issue and your boxes keep losing the wifi signal because they are too far away from your router to get a reliable signal.  Your best bet would be to connect to the internet using an ethernet cord directly.  If you are too far away to do this then getting a wifi extender so that you can plug in using ethernet would fix this issue you can find them online they are fairly inexpensive anywhere between $15-20.  Hope this helps.

I am having this same problem. I've had the same 2 boxes for almost 2 years with no issues but the last month I got a red light on my box. I must have messed with everything for hours. My living room TV and box was fine. I reset it anyway. I reset my TV and bedroom box (the trouble one) a few times, I held down the red reset button that did a factory reset, which I didn't know, it was a pain to get everything back. Apparently if you press the button quickly it does a quick reset. After screwing with all of this I had an epiphany and unplugged the box from my TV.

What do you know, I could stream through the app just fine, so it's not my router at all. 

This is now a daily occurrence. When I want to watch TV in my bedroom I turn everything on, get the red light, and do a quick reset. Sometimes it happens again, and I reset it again. Sometimes I go from one feature, say an app, or a recording, and it loses the connection again. 

All of my devices work fine in this room. When I look at smart home manager the signal is fine (when it's working). 

Yes, I could just disconnect the box, but I paid for it and want it to work. I got it for a reason, it's more convenient to use the box than the app, and I don't want to bog my tv software down storing things that I can store through direct TV. 

Is there a special number I can call to further troubleshoot? Are these boxes under warranty if you were foolish enough to pay in full? (I was told I had to pay in full or I wouldn't have)

This happened once with my den box and it's right next to the router. 

Sorry to hijack the thread but I've been searching and searching and finally found something that describes the problem I'm having. 

Thanks in advance for any suggestions. 

I called customer service and apparently there is a notice out about this problem. It's with the boxes. They sent me a new one but it didn't connect at all, at least I can press the reset on the one I had. 

Anyway, you would think someone would know about this on the direct TV forum since it is a known and widespread problem. One of the service people did a "reset" from their side which cleared the problem up for awhile, now I'm back to having to reset the box each time I turn it on. 

I have the same exact problems on my 2 boxes… it’s very frustrating 

Switch out placement for the two.....to see if the issue is where they are placed vs problem with the box