5 Messages
Directv Gemini with VPN
We use Gemini streaming boxes because they are so convenient with the remotes. When we travel in our RV, I used to use one with VPN and it was fine. Now, when VPN is ON the Gemini streaming box will not connect to TV, or streaming apps like Netflix. I've actually tried our 2nd Gemini and stand alone is fine, with VPN, no good?!
Did Directv push an firmware update or something that broke this functionality with VPN?
Accepted Solution
bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
As stated, no idea. Post your version and maybe someone else can acknowledge the version. I know they pushed a new software version out that has caused some loading problems on the Gemini device. Reference the following post:
https://forums.directv.com/conversations/watching-directv-stream/frozen-screens-on-directv-via-internetstream-devices/651c968341f9b3673983aa96
Details:
"If you are experiencing freezing with your DIRECTV device, perform a factory reset by holding the red button on your device for 20 seconds. It may require multiple resets. This will also restore your settings back to default and you will need to enter your login credentials again for access. We apologize for the inconvenience."
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Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
The apps in your Gemini require access to your current location to provide access to all available channels in your area. Just a heads-up, the streaming rights are limited to the United States, including Alaska and Hawaii. Puerto Rico and the U.S. Virgin Islands are not covered. We want to make sure you receive the best DIRECTV services, so they’re tailored to your IP address or physical location. Using a VPN may accomplish the service agreement. Let’s continue the interaction via PM. Haendel, DIRECTV Community.
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Accepted Solution
Tunatwo
5 Messages
1 year ago
Thank you for the info. I'll try that.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello Tunatwo, the Gemini device gives a video experience and seamlessly integrates live TV. We want to investigate your case further. We'll contact you through private note to assist you better. Gloria, DIRECTV Community Specialist.
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bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
Using a VPN to conceal your true location would be a violation of the DirecTV Stream service agreement. If they can't be certain where you are located, they have no way to know if they are in compliance. So if they detect a VPN and don't know where you are located, they won't stream to you.
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Tunatwo
5 Messages
1 year ago
ok, this does not answer the question, so even if I don't use VPN for DirecTV streaming..... I used to be able to use VPN on the Gemini, for ALL my other apps as well. Now they are ALL broken.
The question is:
Did Directv push an firmware update or something that broke this functionality with VPN?
thanks
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bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
No idea. Just know that the use of VPN's is against their T&C. As for the other apps, They have nothing to do with DirecTV Stream.
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Tunatwo
5 Messages
1 year ago
The question is about the Gemini box. period.
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Tunatwo
5 Messages
1 year ago
UPDATE:
Complete RESET of Gemini and reinstall programs did not resolve issue. VPN on Gemini breaks EVERY application.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Thanks for the update. Please check your DM. We are currently assisting you with your Gemini concern. Jhoan, DIRECTV Community Specialist
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