4 Messages
Directtv Gemini air device
I am on my 3rd Gemini air device in the last 6 months
They all had the same issues,restarts constantly and audio volume way too low.
I have tried all 3 hdmi ports as direct tv suggested and nothing helps. Now every night at 615 the system restarts. I have e a brand new remote that doesn't always change the channels the blue lights on top of the remote blink a few times and nothing happens. Frustrating especially with how much I pay!!
DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Hi, @Bmarqu51. We apologize for the Gemini Air and remote-control issues you're experiencing even after three device replacements. We're here to help. Please visit https://www.directv.com/support/article/000095432 for helpful tips regarding DIRECTV Gemini Air and remote. If the issue persists after troubleshooting, please let us know. Ariane, DIRECTV Community Specialist
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Bmarqu51
4 Messages
3 months ago
That did not help. Still having the same problems.
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Sorry to hear your Gemini Air issue wasn't fixed. We're sending you a DM for further help. Ariane, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
We already sent you a message. You can find the Direct Message (DM) icon located in the upper right between the notification icon (bell) and "directv.com" and you must be logged into your account to have access to it. Denjylene, DIRECTV Community Specialist
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