1 Message
direct tv stream remote always asks if I want to pair my remote
This has been on-going for over 6 months. Each time I turn on my Sony TV with a direct tv stream box, I am asked if I want to pair my remote control. When I have said no, I have lost comms from remote to tv stream box. I have reset my direct tv stream box several times. I have disconnected the direct tv stream from power for over 2 mins. No success. If direct tv is monitoring, please help me troubleshoot. My spouse is ready to cancel and go to spectrum. She is unhappy with other issues with her AT&T fiber/cell.
DIRECTVhelp
Community Support
•
254.4K Messages
5 months ago
Hello, @DoubleD992. We understand that repeatedly pairing your remote control to your DIRECTV Stream box can be frustrating, but we're here to help. You can find steps to fix your remote control by clicking How to reset your DIRECTV remote | DIRECTV Support If you're still having trouble, please send us a DM, as our Social Care team is here to assist. Stephanie, DIRECTV Community Specialist
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