Direct TV says not connected to Internet- Settings say it is

Hi , we want you to enjoy your service as expected. Please, follow the steps on how to connect your service to the internet:

Connect the Genie HD DVR to Wi-Fi manually:

1. Press MENU on your remote.
2. Select Settings > Internet Setup > Connect Now. If you're reconnecting to the internet, select Reconnect Now.
3. After the system checks the connection status, select Set Up Wireless.
4. Select your wireless network.
5. Enter your wireless network password and select Continue.

Connect the Genie HD DVR to the internet with a cable:

1. Connect the ethernet cable to the back of the Genie and connect to the router or gateway connected to your home internet service.
2. Press MENU on your remote.
3. Select Settings > Internet Setup > Connect Now. If you're reconnecting to the internet, select Test Connection.
4. After the system checks the connection status, select Done.

For more information, please visit:

https://www.directv.com/support/satellite/article/KM1046528

Sandra, DIRECTV community specialist