Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

J

1 Message

Monday, August 5th, 2024 10:31 PM

Direct tv not moving past Home Screen on firestick

Stuck on home won’t move or anything. Uninstalled twice and cleared cache

Community Support

 • 

254.6K Messages

5 months ago

Hi @Joeymay1311, we're sorry the DIRECTV app is stuck on the home screen on your Firestick device. Please try to uninstall, reboot your device, and reinstall the app afterwards, and let us know how it goes. You may also visit https://www.directv.com/support/article/000080503 for further troubleshooting steps. Christian, DIRECTV Community Specialist

3 months ago

Did this resolve itself? I have the same issue 

3 months ago

Saw on a Reddit post that if you have the same username and PW as your AT&T account this can happen.  Changed my DTV PW and user name it resolved itself. 


NEED HELP?