New Member
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4 Messages
Direct Stream Device
I have a new Samsung Tv and when I try to set up the Direct Stream Device it seems to set up fine but after the TV has been off for a while and is turned back on I get audio but no picture. Please advise on what could be causing this.
Thanks
JD
litzdog911
ACE - Sage
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46.1K Messages
2 years ago
"HDMI Handshake" issues can cause this if the Stream box and Samsung TV don't synchronize properly. Try using a different HDMI INPUT on the TV, a different HDMI cable, or leaving the DirecTV Stream box powered ON.
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JMark65
New Member
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4 Messages
2 years ago
Thanks but I tried different cables and inputs and didn't help. I'm not sure I can leave the Stream box on because the remote(s) are synced to the tv and stream box.
The other thing is do I set up the Stream box as a Cable Box or OTT when given the choice during set up?
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
I have a Samsung Tv as well. Try turning off "Anynet+(HDMI-CEC)" off in the tv's settings---external device manager. For me, when that settings is on--seems to cause more trouble than actually work. Do you have more devices connected to other HDMI inputs?
(edited)
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
@BBHFO That reply wasn't meant for you. You already have another thread going with your issue. My reply was meant for OP @JMark65
(edited)
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JMark65
New Member
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4 Messages
2 years ago
I'll try that and no that's the only thing connected to the tv.
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JMark65
New Member
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4 Messages
2 years ago
Also does it matter if I'm hooked into the eARC HDMI input?
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Glenee
New Member
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159 Messages
2 years ago
Nope. It don't matter. Turning off the HDMI-CEC/Anynet on the TV will help greatly. Ludwick is giving you some good advice.
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