Deleting DVR Shiws on the App

We apologize for the inconvenience you're experiencing with your DVR deleting some of your shows. We would be glad to assist you with this issue. Please follow the steps provided in this link  https://www.directv.com/support/article/000093676 to delete the shows you wish to remove. Furthermore, we will contact you via private message to ensure everything works perfectly. 

Hey there! You're almost there. Could you please tell me if you made the factory reset? By pressing the red button for more than 30 seconds. Jessica, DIRECTV Community Specialist

I did the reset more than once. I reset even before I contacted you. The articles you keep referring be to are if no help. I have had this system over three years and know how to record and delete. I have never had this issue occur. It is not my equipment  but something in your system as it helped both on my TVs and on the app. This problem has been escalated by one of your specialists who I was on the phone with tonight. 

Please try to record from the guide through the Overflow/More Info page, press More Info (…), then select Record. Let me know if the recording from the guide works fine. Jessica, DIRECTV Community Specialist

Recording is fine- it’s just not showing up on the list of programs that have been recorded until an hour or two after it started recording. Same for deleting the program. 

Stew, thank you for all the information. We have already sent you a PM to continue with the assistance and provide you with the next steps. Andres, DIRECTV Community Specialist

Thank you. I look forward to hearing from your team. I was told it was escalated last week, but obviously it wasn’t. Hope it’s more successful this time. Thank you again.