Scholar
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198 Messages
Channel sort order changing on its own
On several occasions, I've turned on the stream box only to find that the channel sort order has changed from alphabetical order (where I have it set) to sorted by channel number. Perhaps related to this is that the box randomly restarts while I'm watching something but it doesn't do this all the time.
The stream box has already been replaced once. I reached out to social media support and after a few days they reported back that nothing was found to be wrong. There's got to be some reason as to why this is happening.
Is it a result of an update that resets the box after the update is complete? I use the DirecTV app on my second TV and don't have this issue and it's also not present on the mobile app.
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
I have good news for you. I already escalated the case, and the technical support informed us it should not reset now. Please set it to your preference again and see if it stays. Please let me know if the new settings remain. I'll be waiting for you. Dylan, DIRECTV Community Specialist
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c_brookhart
Scholar
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198 Messages
2 years ago
It's not happening everyday though. The last time I recall this happening was twice around the end of December and then twice again this month. Each time though I just set it back to alphabetical order; I find that order earlier to find something like if I know a program is on ESPN or CBS.
I did have a case escalated with social media support after they initially indicated that there were no issues identified. I was just posting here to see if anyone else was experiencing this.
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Doesn't seem like a big deal to me. Happens a couple of times every few months? Someone in your house is probably doing it by accident. It's not hard to do in the guide
(edited)
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c_brookhart
Scholar
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198 Messages
2 years ago
This is still a problem!
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