New Member
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5 Messages
care code 600
I just switched over to Direct TV Stream. I'm having a problem with my smart tv. I'm trying to logon but keep getting a "care code 600" message. What does this mean.
New Member
•
5 Messages
I just switched over to Direct TV Stream. I'm having a problem with my smart tv. I'm trying to logon but keep getting a "care code 600" message. What does this mean.
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
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bilinski1
New Member
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5 Messages
3 years ago
Hi Sergio,
i shut the compatible smart tv off. When I turned it back on the error code was gone and the tv is working.
Thanks for your help.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
You are welcome. In case you need further assistance, we are happy to help!
Sergio, DIRECTV Community Specialist
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bilinski1
New Member
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5 Messages
3 years ago
Hi Sergio. One more problem. The living room tv isn't a smart tv. I hooked everything up including another room which has my smart tv. Everything was working well last night until the smart tv went blank and said no internet connection. I shut everything down and started it back up, The regular tv is working but the smart tv said there's no internet connection although my internet connection is fine.
Any suggestions?
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
What is the brand of your smart tv? And are you trying to use the Dtv stream app on that smart tv or do you have an external device? (Roku, firestick, Dtv stream box)
(edited)
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We recommend you to check the Smart TV settings, to make sure it is connected to the home network.
You can try to go to the Smart TV menu and select Settings>Network, and confirm if the wireless connection is enabled, if not you can activate it and follow the steps to connect it to WIFI.
Johana, DIRECTV Community Specialist
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bilinski1
New Member
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5 Messages
3 years ago
The smart tv is a Samsung Model UN28M4500AFXZA, version BA01. I was told it's compatible with your system.
I went to the connection guide but it only shows: HDMI, AV and Component, nothing about Direct Stream.
What I don't understand is why it was working last night and since I set it up once, why am I not able to do so now?
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
The app for the Samsung TV is very defective and many many subcribers have posted on the issues. There are no fixes for the Samsung app. Your solution is to use an external streaming device like a Roku, Fire Stick, or ATV4. They are aware of the issues but apparently made no attempts to resolve the problems for years.
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bilinski1
New Member
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5 Messages
3 years ago
Many thanks for your words of wisdom. What happened didn't make any sense but now it does.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hello @bilinski1, We appreciate the details about the performance of the app on your Samsung TV.
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helix031
Contributor
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12 Messages
2 years ago
Happened to me last night after i connected to expressvpn .. disconnected from express vpn was able to get in.
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
You cannot use a VPN with Dtv Stream. Use the service properly and you won't get booted. VPN's hide your location. Dtv Stream depends on knowing your location to deliver the correct locals.
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helix031
Contributor
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12 Messages
2 years ago
Typically i don't. The VPN is to get access to titles on other services not available in the US. Just forgot to turn it off.
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Bishopman
New Member
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2 Messages
2 years ago
I need to know what to do with this code 600 on My living room tv
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Care codes are DirecTV Satellite error codes. If you are using the same credentials for both services, they need to be different.
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