2 Messages
Can't pair 2nd ATT DTV streaming remote
I havexATT internet and stream DTV via ATT. I don't havecany satellite equipment it's all ATT. A dongle similar to a firestick that plugs directly to TV from router to TV.
I got a 2nd remote for same TV but can't get option to pair. It's simple...press fast forward and rewind same time and follow on screen.
It flashes blue and gives up searching for pairing.
I've reset it. Called ATT and after 20 minutes of resets and stuff he finally says you can't program 2 remotes to same streaming TV. I find that very difficult to believe.
I just want a remote for myself and wife.
Any help appreciated.
DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
Hi @tenn77. We appreciate you bringing this to our attention. The remote can only be paired with one device. Learn more: Set up your DIRECTV remote | DIRECTV Customer Service & Support We've sent you a DM to further assist. Rowena, DIRECTV Community Specialist
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tenn77
2 Messages
9 months ago
Unfortunately I couldn't find a DM?
Regardless you're saying a TV in a large room with multiple viewers ALL must share only ONE remote for that TV?
That seems gard to believe considering other cable and DTV satellite allowed MULTIPLE remotes for the SAME television. There's no software upgrade that can remedy this? No one wants to throw a remote back and forth across a room.
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
There's no option yet to pair multiple remotes to one device, but we'll submit your feedback to the appropriate team. I'll send you another DM for more details. Christian, DIRECTV Community Specialist
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