New Member
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2 Messages
C71KW-400
I need help please. I purchase a new box off ebay for my Directv Stream and now when I try to activate it I get a 5107 error. I have seen other people mention the same thing and was offered help. The box was sealed so I am not sure it was ever activated. I have tried the pushing the red button 7 times and it shows downloading updates then about 3/4 of the way through it gives me the error code.
PLEASE HELP!!!
Jrandomuser
ACE - Expert
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1.2K Messages
1 year ago
When it starts, does it show a DirecTV logo or an AT&T logo?
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icehckylvr
New Member
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2 Messages
1 year ago
ATT
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Jrandomuser
ACE - Expert
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1.2K Messages
1 year ago
That may well be a problem. There are reports that the devices from when DirecTV was part of AT&T that had not updated their code during the transition when DirecTV was spinning off can no longer update because the old update server (part of AT&T) no longer exists (or is accessible).
I personally think that this is a fairly bogus idea - there almost certainly should be at least a couple of ways this could be worked around by DirecTV if they wanted (though they would require AT&T to be involved, and several would require hands-on activity, which would probably have to be at an AT&T store). Since the Terms of Use for the device forbid selling them (a clause that likely wouldn’t hold up in court, but currently exists), DirecTV doesn’t have any real incentive to address this problem.
If you can return the unit, that is probably your best move. Going forward, only buy units from a seller that takes returns and ideally makes some comment about the units being up to date and unlocked. In this case sealed is likely not preferable.
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