8 Messages
C71KW Osprey not launching an app
I have 2 tvs each with an Osprey. Both worked fine for a little over a week but now one of the Ospreys will not launch one of the apps we use but the other tv/Osprey launches it and it works fine. If I use the tv remote on the tv/Osprey (Sony Bravadia) that isn't launching the app it launches the app. There is only one app that won't launch that we have seen.
DIRECTVhelp
Community Support
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254.6K Messages
5 months ago
Hi, @AlanRB64. We're sorry to hear that one of your Osprey is experiencing trouble launching one of the apps you use. Have you tried to uninstall and reinstall the app on your Osprey? Click https://www.directv.com/support/article/000091427 to learn how to add and remove apps on your Gemini device. Fatmih, DIRECTV Community Specialist
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AlanRB64
8 Messages
5 months ago
That worked. Thank you
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DIRECTVhelp
Community Support
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254.6K Messages
5 months ago
You're welcome. Thanks for choosing DIRECTV! 💙
- Kesiah, DIRECTV Community Specialist
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