7 Messages
Boxes
My friend and neighbor gave me his box, these are all new as our entire HOA (275 homes) is switching from Frontier to DirecTV stream. Can I use his box? When I do a factory reset does it remove his profile permanently? They are only using the app on their smart TV.
litzdog911
ACE - Sage
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46.3K Messages
4 days ago
What's the model number on the box?
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Jbob7755
7 Messages
4 days ago
It says C71KW-400
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Ludwick577
ACE - New Member
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3.4K Messages
4 days ago
Yes that's for Dtv Stream. Did the person who gave you the box unlink it from their account? If they used it with Dtv Stream that needs to happen a simple factory reset won't remote the box's serial number from their account.
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Jbob7755
7 Messages
4 days ago
I don't think they even took it out of the box, it looked just like mine, same brown box, both things still wrapped in plastic. They must assign it to you when you create an online account, because we all got 1 box free as part of the program.
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Jbob7755
7 Messages
4 days ago
Ludwick577,
Any Idea how to do that? Especially if they never plug the box in. It has his name under profiles, I keep deleting it.
Thanks for any help!!
JB
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Ludwick577
ACE - New Member
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3.4K Messages
4 days ago
That person will need to call Directv Stream and have them take that box off his/her account...if it's still associated with them. If it's not you can probably do a factory reset in the settings to get the profiles removed. This all depends on whether or not his Dtv Stream account is associated with the box.
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