Audio skip on app via roku

Hi @doublekay Your comment caught our attention, and we're sorry for the audio issues you're experiencing with the app even after doing the troubleshooting steps. Let's connect via DM, so we can further assist you. - Kesiah, DIRECTV Community Specialist

Please check your DIRECTV Message Inbox. It's the chat icon next to the bell icon in the upper right corner of the Forums. - Kesiah, DIRECTV Community Specialist

There is no option here to dm or chat. Ilser the bell that’s all that’s there. I cannot again with the plus icon.

Do not worry about it. We will send you the DM to assist you further. Natalia, DIRECTV Community Specialist

Okay. Ready when you are 

Was sent a link to finally DM DIRECTV but spent over half hour waiting for them. Apparently DIRECTV doesn’t care about their customers.  I’ll be canceling and going back to YouTube TV whose app works on Roku. What a joke

Thank you for the confirmation of the steps you have already taken. I apologize for the time this has taken. We are working on your case to find the proper resolution. We will reach out to you as soon as possible. We appreciate your patience and your understanding. - JhonR DIRECTV Community Specialist

Hello, Kevin. I'm following up on your case. This is not a known issue on our side. Please try troubleshooting your ROKU, with the steps below, and you can contact ROKU for more troubleshooting STEPS.

Make sure your mobile device is fully charged and connected to the internet.

Check your app store for updates to DIRECTV STREAM and Roku apps.

Delete the DIRECTV App from your mobile device and download it again.

Check for software updates for your mobile device.

Restart your mobile device.

Roku streaming players

Make sure you're connected to your home Wi-Fi network.

Make sure you have the suggested internet speeds for DIRECTV STREAM. 

Delete the DIRECTV App from your player and download it again.

Confirm your Roku remote control batteries still work.

Check for Roku device updates.

Unplug your Roku device from your TV or monitor for 1 minute.

Restart your Roku device.

Sound issues on Roku players

If the DIRECTV App launches on your Roku player but doesn't play sound, plays sound that’s out of sync with video, or has other sound problems, try these options:

I have a better idea. I’m canceling my service. Find it hard to believe it’s a Roku issue when ALL of the other apps on there work great.  

We are really sorry for all the inconvenience you are facing with the App. Also, we don't want to see you go. Please give us the chance to help you. May I know the exact troubleshooting steps you tried? Sebastian, DIRECTV Community Specialist

I have done every single of the steps listed above. And when I change the HDMI to PCM-Stereo that does stop the 10 second audio blip. But I lose the surround sound. So that is not a solution to the issue your app is causing. Why would I watch a movie in stereo for what I’m paying? I don’t have to do this for any other app, just yours 

We appreciate you doing the troubleshooting steps provided, and we're sorry the issue persists. Can you try accessing the app on other devices? Shirley, DIRECTV Community Specialist

I do not own another devise. The thing DIRECTV sent to me when I signed up kept going to a green screen and would overheat so I retuned that. 

And I’m not able to get your app on my LG smart TV

Thanks for clarifying. Please check your DM, and we'll review the availability to get our app on your LG smart TV. We also have to continue investigating the issue on your Roku device and determine the accurate resolution. Johan, DIRECTV Community Specialist