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6 Messages

Sunday, March 10th, 2024 8:18 PM

Audio dropouts - Gemini Air

I use a Gemini Air to get DirecTV wirelessly (no satellite but I'm told I don't have DirecTV Stream FWIW)

Since I get the Air to replace my old Gemini box, I've been having brief audio dropouts (2-3 seconds) on a random basis. The frequency has been increasing. I had occasional but rare dropouts with the Gemini box.

Samsung Q90T. The Air is plugged into an HDMI port. My soundbar (Sonos Beam) is plugged into eARC port.

I don't get the dropouts when I watch streaming services using the apps on the TV (i.e. not over a DirecTV channel).

I've done some basic troubleshooting - reset the Air, factory reset, switched it to a different HDMI port - without any change.

I suspect the Gemini Air is the problem (not the TV or Sonos Beam since both work fine with streaming services), maybe a defective unit.

Any ideas before I contact support?

Thanks. 

Community Support

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254.4K Messages

8 months ago

Thanks for your efforts in troubleshooting your Gemini Air, and we're sorry for your troubles with the audio. It sounds like you need more than basic troubleshooting. Let's meet in a DM, so we can review your account and equipment. Mohammad, DIRECTV Community Specialist

1 Message

7 months ago

I am having the exact same problem. It only happens with the Gemini Air…not on Fire Stick or smart tv with the app. 


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