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Tech no-shows are apparently DirecTV's idea of customer service?
Two no-shows. Now rescheduled for a third (all 2 weeks apart!) I have ZERO confidence that they'll show up this time either. Last time, they said a van broke down (soo...AT&T/DTV are one van away from being "dead in the water"?) I don't buy that for one second.
This time, no explanation offered.
Both times, the tech called the day before he was scheduled to see if he could come early (I wasn't home), then both failed to show on the scheduled day.
Plenty of text message confirmations but nothing when it actually counts.
My time is valuable to me and I'm sure the members here value theirs. Maybe we should all start billing DirecTV for our hours (at OT rates since I was SUPPOSED TO BE OFF THESE DAYS THAT DIRECTV WASTED!)
detuch254
ACE - New Member
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5.2K Messages
2 years ago
This isn’t unheard of, DIRECTV has been suffering with tech shortages ever since the start of the pandemic. Whether these techs are sick, couldn’t make it to work, got stuck on a previous job, have an emergency, etc. they are unable to make it to your location. And don’t get me wrong, other TV companies like Dish Network also have tech shortages so it isn’t something exclusive to just DIRECTV.
What issue are you having specifically with your DIRECTV service? Include the receiver model (s), error codes, if this was an issue in the past, what troubleshooting you have tried, etc.
It’s worth mentioning that there are online websites that provide techs to you like FTAinstall.com
This way, you can avoid the direct route to DIRECTV.
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