Service suspended due to mishap.

Last Saturday after talking to direct tv I realized I had been paying for two months to a disconnected account.  I had paid $348.17 to my old account.  I had asked if they could transfer the payment to the new account.  Rose said no - I asked for supervisor and she said they were busy and I should hear from someone in 24 hours (1 hour on this call).  Heard nothing.  Monday our service was cut.  I called on Monday and spoke to Corey and he said they could transfer the amount but I would still owe $135.  He was able to connect our service and I made my payment (spent 50 minutes on this call) through my bank account.  On Wednesday lost service again.  Called and spent over 4 hours and spoke to over 6 people.  They had no record of the transfer and had no record of my call.  I finally had a confirmation number of the transfer and I learned that I still owed )$14 which I once again did through my bank online.  No one could turn my service on.  On Saturday I still

had no service I called once again and spent another 2 hours with Connie.  They verified you guys had my Balance I had paid but the transfer was still not proceed.  Connie suggested I put a claim in but I still couldn’t get my service put back on u til I spoke to collections and they don’t work on the weekend and I would have to wait til Monday.  So it will be officially 7 days without service and I have paid over $400 to direct tv.  I am deeply disappointed and frustrated of the lack of customer service and loyalty to customers that have given thousands of dollars for the past 8 years as a result of one mistake . I feel we are being punished for an issue that is on direct tv.  Well these 7 days have shown my husband we may not need direct tv and we can finally move to streaming services.