Refund for unused monthly service fee

I received a bill today for Directv service and I have not had service for months; nor do I want service.  Directv does not have 24/7 customer service to assist me with this so now I wait til Monday to resolve this issue.

Hey @SunMoon, we want to help with your billing concern.

Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)

Katherine, DIRECTV Community Specialist

I've had technical issues quite often like the dish going out, etc., and programming/channel questions.  Chat on website doesn't work half the time, and no one answers a request for representative in the messaging on Facebook for Directv official page most of the time.  always end up having to call and sit on hold forever before getting a live person.

I have been upset at the removal of One America News, and that I cannot get Cowboy Channel on my package which is a rather high package, just not the top tier.  DirecTV also removed PBS channel from Virginia few years ago, by cancelling their contract.  And DirecTV removed the channel 56 I believe it was, that had foreign news and shows on like foreign (Edited per community guidelines) mysteries with English subtitles.  But the straw that's broken the camel's back is removal of One America News.  How many subscribers have you lost because the board of directors caved in on their own Values statement and on Free Speech, and listened to less than 20 individuals/organizations instead of listening to millions of subscribers?

Plus, we just got new equipment and were told it would not go out as much in rain or light snowfall as old dish and old standard def boxes, but it does just as much if not more.

@historian1861, we value your feedback to improve our service everyday.

Regarding the OAN, every year the owners of the television channels you watch demand higher prices, this is the reason why some channels are removed from the programming.

On the other side, the best way to improve the satellite service with the equipment is making sure there are not obstructions for the signal, and keep in mind a very important factor is the weather. You can also check here what to do in case of interference.

By any chance, are you getting any specific error code after you got the new equipment? So we can check further and step in.

Veronica, DIRECTV Community Specialist

Yes, can understand renegotiating contracts, but why did they remove it after receiving a letter from 16 individuals representing just a handful of organizations?  Why did they decide to cancel a channel that is considered "(Edited per community guidelines)" when keeping other media channels on the air that were completely wrong about so many major news stories last few years? 

Regarding the OAN, every year the owners of the television channels you watch demand higher prices, this is the reason why some channels are removed from the programming.

@historian1861 Do some research on why OAN was cancelled.  What was posted above is what one calls Fake News.  It had nothing to do with “higher prices”.  OAN has facts posted on their home page… see complaint OAN filed against DIRECTV. 

@historian1861 

There has been allot of threads over the OAN removal and many customers have dropped DTV as I did. I have found I can get allot of FREE over the air (OTA) stations as well as a plethora of channels through streaming. Not the DTV streaming but Pluto TV, Fire TV, NoraGo VUTV and many more. The Firestick sold on Amazon also has OANN, NewsMax Fox and more. I saved well over $150 a month ( I did have 2 accounts).

I am an EX-DirecTV and AT&T customer. I dropped DTV because of two issues. 1. The nonrenewal of OANN and the extremes in WOKE programing. 2. The cost almost doubled for service.

They are gonna say the Visa gift card is in the mail and it never will be. This guy says they changed the fine print, that’s fine but when we canceled the guy tells me don’t worry we will send you a refund and our service got cut off. So they cut our service and won’t give a refund. I’ve never truly hated a company more than DIRECTV/ATT.

@Juniper 

I talked to AT&T/DTV today and I was told because I had a combined bill it takes more time to get both systems right. I would be getting a refund by an American Express card some time maybe by the end of next month. Wow If I was two months late I would have been charged the late for for each month. But I guess that is only one way.