New Member
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2 Messages
Programming
I'm just writing to share my thoughts about your recent decision about dropping news max network. If the story is true about having to raise the costs, which seems like a lie since no other network is claiming a raise in costs, but beside I think it should be considered an upgrade so those that don't want it wouldn't have to increase costs. But I'm very unhappy with this decision and will be looking for other options and cancel my subscription. And going to spend the word for people to do the same. I feel the way you handled this was very unexceptable and very unprofessional. First time in 12 years I've been disappointed in this company. I'm not looking for a response, as I don't feel there can be an acceptable response.
Unhappy1638
New Member
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2 Messages
2 years ago
For starters my main concern is the true reasons behind this. Yes direct tv claims they negotiated and its due to a price hike...however they are alone in saying that...ceo of Newsmax claims its censorship, which even CNN agrees with. So I'd like to know the truth. Just earlier last year they canceled OAN network for censorship reasons... I personally don't watch Newsmax very often, I just don't like the idea that they want to censor, I feel that there should be balance.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi, there! We appreciate your feedback, and we understand how you feel about this situation. We hoped the broadcaster would continue to offer you their programming through us instead of charging you much higher rates, especially since you can already watch for free on popular streaming platforms like Amazon Fire TV, Roku, and Google Play.
In this case, the broadcaster just refused any compromise DIRECTV offers and has the right to suspend its programming from DIRECTV customers' local channel lineup. However, we'd love the chance to turn your experience around, so please send us a private message to check the options that we have for you as compensation for this. Helmer, DIRECTV Community Specialist.
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