poor customer service

What is the problem with your TV? Any error codes, messages? What troubleshooting have you tried? If you have more than one DIRECTV receiver, do you have issues with more than the one TV?

nothing wrong with equipment. problem is because I owe one month bill of $100 they shut my tv off. that's how they treat loyal customers of 20 years

Gotcha, sorry for the confusion. I suggest you call DIRECTV (number in my greeting below) and say ‘cancel’ to the robot to be sent to the retention/loyalty department where an agent can assist. Be sure to threaten to cancel, you may also attempt to try to get a temporary promotion or bill discount. 

So let me get this straight, you go 1 month without paying for your TV service and they turn it off.  You must really think you are someone special not to have to pay for your TV service.  Just because you have been a customer for 20 years means nothing would you continue to provide a service to someone if they didn't pay you?  No, no one would! If you knew you were going to be late paying your bill why didn't you call customer service and talk with someone?  You are here, complaining about poor customer service but when someone doesn't pay me what I am owed that makes them a bad customer because they failed to take care of something that was their responsibility.  I guess what your thing should say is POOR CUSTOMER, not poor customer service!