New Member
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3 Messages
My home network speed is dropped when Genie HR54 box is connected to the network
I have 100Mb/s in my home network. Once I connect Genie box trough DECA or wifi the speed drops to a third. If I disconnect and reset the router then the speed gets back to normal.
Is this normal or is there a way to avoid this? I understand the internet connection is only to get VOD or apps. And I am not using any of these while the speed is dropped.
Is really a Genie 2 box available? I asked customer service to upgrade mine and they said HR54 is the latest.
goldw1800
ACE - Professor
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2K Messages
3 years ago
How is your Hr54 Connected to your Router/Switch--it should be connected either with a Direct Lan Cable --or wireless --if you have a DECA connected to your Switch/router (REMOVE IT) and reconfig the internet settings for the - HR54 for wireless or Connect a LAN cable direct to your Router/Switch.
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flova72
New Member
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3 Messages
3 years ago
thanks for the advice.
Originally I had using DECA but after calling customer service they explained that my HR54 have wifi. So I connected to Wifi. but the situation didn't change.
I have protection plan and finally today they accepted to upgrade my devices to Genie 2.
I hope this new box wont have this issue.
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Amily12112
New Member
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1 Message
3 years ago
Hi! Please answer, is your problem decided? Because now I had the same situation. Also try to disconnect and reset the router and for some short time it gets normal.
Cheers, Jane,
(edited)
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flova72
New Member
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3 Messages
3 years ago
Hello, I ended not upgrading to Genie 2 because everything is wireless and there are a lot of issues with drop connections. Then I decided to setup the network via LAN and keep it disconnected from my router.
Only if I want to order pay per view or on demand I connect temporary.
In other words, there is no fix for this issue at this moment. I understand directv has been sold (no more part of ATT) so we have to wait for the new company to improve their devices.
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