Letter to upgrade equipment

Question

I received a letter from directv saying I had SD equipment that needs to be upgraded and to call 866.963.8010 for free upgrade and installation.  I have a Genie system.  Is this a legitimate letter and phone number?

TexasBrit · Answer

exactly which receivers do you have (model numbers)?

Depfan63 · Answer

Thanks for the responses.  My main genie box is a HR54 and I have two Genie minis.  The letter looks fake on the front with teal colored large bold text.  The reverse has legitimate looking small print.  If it is fake, I don’t get the reason but is a strange looking letter.

TexasBrit · Answer

with an hr54 and two minis you don't have any SD equipment so you can ignore the letter anyway.

Depfan63 · Answer

Thanks for the responses.  Letter is in the trash

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Letter to upgrade equipment

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Letter to upgrade equipment

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