R

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Saturday, July 27th, 2024 5:01 PM

I was promised a lower bill but it’s the same

My mom died and she had all of the Spanish channels. I called to cancel them. They switched the package to entertainment and we had choice before. I changed the package to choice but without the Spanish channels. My bill came out to $275. We were paying $189 for internet and tv. I called and explained to them what happened and I can’t afford that. They agreed to drop it to $185 for July since June was halfway done. I get my bill today and it’s $274. I called and they have no knowledge and they can’t do anything on their end. Any tips on how to lower my bill? If not I would need to switch to streaming or dish. 

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