New Member
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21 Messages
Hulu Closed Caption
Hope Im in the right place for this problem. Anyone have this issue or know anything about it? I have DirecTV but my problem is with the Hulu App when using a Roku on my TV. All other apps there are no problems, the CC is fine. Lately, not sure exactly when it started, while watching the Hulu app on my TV thru my Roku, the closed captions are out of sync for all shows on Hulu. All other apps are fine, just Hulu. I have logged off, uninstalled it, reinstalled it multiple times. I have even unplugged my Gateway modem. I have disabled CC then enabled them multiple times. When I take off my Roku and plug in a fire stick there is no problem, it works fine. I have 3 Rokus on 3 different TVs, and one of the Rokus I just bought a few days ago but still they all have the same problem, CC not syncing with what I am seeing on the TV. Any suggestions?
DIRECTVhelp
Community Support
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255.4K Messages
10 days ago
Hey, @Bochano. For any Hulu concerns, please reach out to their customer support for assistance. Rhyan, DIRECTV Community Team
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bcbsncjlj
ACE - Expert
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6.5K Messages
10 days ago
What has the Hulu app got to do with DirecTV?
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Juniper
ACE - Expert
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23.2K Messages
10 days ago
Since this is the Hulu app and through your Roku, neither of which are owned or maintained by DirecTV, then you should contact Hulu. This is the DirecTV forum, so not related to your issue.
Had it been the Hulu app on the Gemini/Osprey, that would be a different story as that would be a DirecTV box.
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