I called to speak with a tech about my remote not working.
We did a trouble shoot for over an hour. She was supposed to be sending a new remote, instead she ordered me new service. That same day I received an email about my new service $299.00 plus more for movie service. She also added security questions answers.
So the agents I call can not speak with me because I do not know the security answers. I have contacted the BBB and made a claim with the AT&T fraud department(which you can only do online)
I sure hope they have the recording of the excruciating hour plus of trouble shooting the remote. Do this do that, try this try that. Over and over again. Finally, I said PLEASE send me a new remote for the $15.00.
That is the website I did a report to yesterday. I also attached the email showing the new account.
The manager I spoke with yesterday also stated a person in tech would not be able to open an account.
The manager did confirm the new account in my name, but was unable to do anything as I could not answer my favorite restaurant. I would never set up such a question, as I have many favorites and would never remember.
sandratod
New Member
•
3 Messages
2 years ago
I called to speak with a tech about my remote not working.
We did a trouble shoot for over an hour. She was supposed to be sending a new remote, instead she ordered me new service. That same day I received an email about my new service $299.00 plus more for movie service. She also added security questions answers.
So the agents I call can not speak with me because I do not know the security answers. I have contacted the BBB and made a claim with the AT&T fraud department(which you can only do online)
I sure hope they have the recording of the excruciating hour plus of trouble shooting the remote. Do this do that, try this try that. Over and over again. Finally, I said PLEASE send me a new remote for the $15.00.
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sandratod
New Member
•
3 Messages
2 years ago
Thanks Juniper,
That is the website I did a report to yesterday. I also attached the email showing the new account.
The manager I spoke with yesterday also stated a person in tech would not be able to open an account.
The manager did confirm the new account in my name, but was unable to do anything as I could not answer my favorite restaurant. I would never set up such a question, as I have many favorites and would never remember.
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0