Code 8013

I’ve been getting Code 8013 since mid-March. I was originally an ATT UVERSE customer and then became a Directv Stream one when that became the provider last year. This code says to “please subscribe to DIRECTV STREAM,” then asks for me to sign in; when I enter my legit credentials, it returns to the same code message. I have an active DTVS account. 

I get the Code 8013 on my iPhone 11. My spouse, who has an iPhone 12, signs in using same credentials and is able to watch without any problems. DTVS works on our Roku tv just fine.

I’ve called/texted DTVS Customer Service no fewer than 6 times, and each time they “escalate” it or say they’re aware of the issue and suggest troubleshooting tips like uninstall/reinstall app, turn off phone, etc - nothing ever works. The problem continues.