cannot conect to internet they sent me a connected home adaptor

What are your receiver models? How is your DIRECTV system wired? Have you been able to connect to the Internet in the past? Do you have a SWM LNB, SWM multi switch, or a legacy non-SWM LNB with two wires going to each DVR? 

you will need to run a coax cable from your router location to the closest SWM splitter that has an available open port.  You would then connect the BB DECA to your router via an ethernet cable and to an AC outlet.  This is why a BB DECA is recommeded to be insalled professioanally by DIRECTV

I also have Quantum fiber

What is a SWM splitter ?

DO you have DTV Streaming Service or DTV SAT Service that requires a dish on your property?

I just upgraded and it doesn't seem to work right the direct tv techs couldn't get it to connect to the internet either 

Upgraded to FIBER? internet service?

What DiterctTV Receivers models do you have? 

Brand new receivers upgrade and Quantum fiber

Once again What Model Numbers are your DTV RECEIVERS . Do you Have wireless internet at your home? -the GENIE can connect to your home wireless internet --

I don't know where the numbers are, I have wireless with Quatum and I tried to connect to internet both with WPS button and manual will not connect so I call direct and they sent the connected home adapter and no instructions

@pbollig 

Until you provide us with the receiver models as well as whether your system is SWM or non-SWM based (can also be told if you have a Genie), we can’t do anything with what you have told us thus far.

When you use your remote -MENU -Setting -Internet- Does it find your home wireless network? and then prompt you for a your password? 

Yes it's genie and yes I do the menu and put in pass word it runs though the process and then says try again over and over

Well the Genie receivers don’t use the Connected Home adapter. Genies either get connected wirelessly over Wireless Wi-Fi or over an Ethernet connection. 

Are you sure you are choosing the correct Wi-Fi network ( SSID) and inputting the right password? Do other devices connect to your network fine? What error does the Genie show? Any way for you to try an Ethernet connection to the Genie?

DO you have any Wired Internet Connections? IF so Connect a Lan cable to the GENIE and to your Router/Switch or Fiber modem --IF it is NOT close get a long Lan cable and lay it out and see if you can connect.

Your Wireless Internet Connection Firewall may be blocking a outgoing port.