B

New Member

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1 Message

Wednesday, April 12th, 2023 5:59 PM

Basic Choice package with International Add-ons of a language pack

No way to order on the website, just a number to call to Sales. Sales people reached claim that the Basic Choice and Preferred Choice packages do not exist. Yet it is right there on their website at directtv.com/international/

How can I reach someone that knows how to set this up?

ACE - New Member

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5.2K Messages

2 years ago

Have you tried calling the DIRECTV satellite number in my greeting below? The package definitely DOES exist. If agents cannot find it, ensure you say that it is an international package, and also provide them the direct link to where they can view the package. 

Have you tried signing up online? Perhaps these packages are only available for sign-up online, and not over the phone.

ACE - Expert

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22.6K Messages

2 years ago

Basic Choice and Preferred Choice do exist, but they are special packages. They go along with a World Direct international package. They cannot be on the account by themselves. I would try the specific number for the international options. 

https://www.directv.com/international/

International add-ons for DIRECTV customers when connecting via Satellite

Call 844.522.1707 to speak to an international programming representative.


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