Slan7997's profile

1 Message

Wednesday, July 26th, 2023 2:15 AM

Wireless receivers skipping and pixelated

Wireless receiver keeps skipping and will pixelate. I have restarted the receiver several times. Today I reset the gateway. Wifi signal strength is <900.  Only an issue with Uverse box and not when using TV with Roku...

ACE - Professor

 • 

8.1K Messages

1 year ago

 Do you have other wireless receivers you can put in that room as a test and then maybe put the faulty receiver in a room is getting good service?

If the bad receiver works in another room and a good receiver doesn't work in the "bad room" you know it's not the receiver.

If you just have one wireless receiver, call 800-288-2020 for a replacement. Take the bad receiver in the same box (with your account number) to any FedEx or UPS Store and they'll do the rest.


NEED HELP?