Why have the Login/Logout UVerse mobile app issues been ignored and not addressed?

Just downloaded this app & cannot get logged in.  I agree totally with you.

Hey Mountains. Thanks for reaching out to us about your Uverse app, and we'd be happy to help you. 

To get started, please share with us if you're receiving a message when trying to sign in, or does it just periodically sign you out of the app. Also, is this happening on multiple devices or just one device? We'd suggest you start off by deleting and reinstalling the app from the device you're using. You can also clear the cache and cookies from your device. This could be saved data that is interfering with the app that is causing the intermittent service you're experiencing. 

Let us know if this helps. 

Robert, AT&T Community Specialist 

(Sigh, deep...deep sigh)It's hard to believe that they would pipe in with the exact same canned responses that I talked about in my post.  They replied to a response of a post that obviously they didn't even bother to look at .  You just can't make this stuff up.

They must just delete our posts a couple.weeks after we post them and they nonsense answer.&n(Edited per community guidelines)p; I've had this identical issue for nearly two years.&n(Edited per community guidelines)p; I call (Edited per community guidelines).

I'm not even going to reply to ATT Help's reply.  Like you said - Canned response.  I have no problem using the regular my AT&T App, but this one is crap.  Thanks for listening.

This is not the experience we want you to have and would like to take a closer look at what you are experiencing with your Uverse app, tossick.

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

We are looking forward to working with you to get this resolved.

Latoya, AT&T Community Specialist

Why is ATTHelp offering to help people that responded to my post but not me, the person that started this thread?  The hard questions are again ignored and just more leading us down the primrose path.

We'd like to help with accessing your U-verse app, Mountains.

What you're experiencing is still an ongoing trend that we are aware of. Rest assured we are working to get this resolved for you and everyone else experiencing login issues with the U-verse app. 

We recommend that you make sure you're logging in with your U-verse member ID (not your access ID). Your U-verse member ID should be your full email address instead of just your username. If you're still unable to login after that, you may need to consider removing the 3rd party access ID from your account. 

Please don't hesitate to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

Latoya at ATT:  I cannot find a DM box on this page.

Yeah, where is the DM option?  I'd like to DM you as well.

Lacey at ATT:  I have no third party access on anything ATT related.  I don't even have anyone listed in the second party access!  What are you people talking about???  And where in the heck is the "DM" box???

What we seem to have here is a communications "disconnect".  Or another way to put it is we seem to be traveling two different roads are not seeing the same scenery.

Here to help you access your Direct message inbox, tossick.

You will be able to find your direct message envelope right next to the bell icon on the top of your screen.

Please reach back out, and let us know if this helps.

Latoya, AT&T Community Specialist

Ok Latoya.  I would also like to fix my problem and direct message with you.  Unfortunately your instructions are faulty, we see no direct message icon next to the bell.  So, please tell us the correct method to direct message you so that we may fix all our problems.  Btw, and to bottom line it, I and probably all the others having these issues have been using our main AT&T logins to access this app.  Been using it this way for years and it worked just fine until AT&T did something. Don’t have a clue about these 3rd party and other logins that are being referenced.