Why can’t I stay signed in on my ATT U-verse app on my iPad?

We're aware of the trouble that some customers are having with the U-verse app, Rhinelander.

When it comes to staying signed in, using your U-verse Member ID, instead of your Access ID, should work. You can get info about your IDs for signing in on our website, if you need it.

We also recommend trying these troubleshooting options from our U-verse app article:

1. Make sure you are using the correct Member ID to sign in. 
2. Restart the device.
3. Delete the cache. Varies by device, browser or device operating system.
4. Uninstall and reinstall the app.
5. Verify you have the latest software/operating system on your phone or tablet.
6. Turn off other apps that may be in use.
7. Reset your password – this can help sync up your account.
8. In some instances, restoring the device has resolved app function. You may lose pictures and other data if this is performed.

We don't have an estimated resolution time, but we appreciate your patience while we work on this. If you need help with anything else, just let us know.

Thanks for visiting the AT&T Community Forums.

Aminah, AT&T Community Specialist

Here it is January 25 2023 and still no fix. In the mean time, the U-verse app on my Samsung phone keeps me signed in and woks properly.