Video constantly FREEZES

Hi @shemaur,

We are delighted to help. 

Check out our website on U-verse app troubleshooting. 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist

The website was of absolutely NO Help to me and did not address any parts of the issue I am having.

Hello @shemaur,

We understand that you're still having problems with your app. Don't worry, we can help figure out whats going on here.

Have you tried reinstalling the app?

Do you have a good internet connection?

What device are you using to access app?

Please let us know so we can better address this situation.

Charles, AT&T Community Specialist

Hello

Yes - I uninstalled and reinstalled the app

I have AT&T's internet connection - good bad or middle of the road, it's what you provide

I'm using my Samsung Galaxy S9 Plus to access the app - fully updated

@shemaur.

Have you tried using the app on other mobile devices? If so are you having the same trouble with them?

If you are having trouble with your Wi-Fi, it would explain the buffering. What internet plan do you have, and how many devices are you using at a time on average?

We'd recommend you try reading the tips in our article on Optimizing your Internet Speeds to make sure your network is operating at peak efficiency.

If your device is still buffering after trying all this, let us know so we can assist you further!

Ramses, AT&T Community Specialist

Have you tried using the app on other mobile devices? If so are you having the same trouble with them? - I only have one cell phone.

If you are having trouble with your Wi-Fi, it would explain the buffering. What internet plan do you have, and how many devices are you using at a time on average? I have  Uverse 3oo with Internet 50 . I work from home so my laptop is the only other device connected during the day. However, I have 4 boxes.

@shemaur 

You likely have two things working against you.  First is the router section in AT&T gateways is poor for functions like WiFi calling and streaming video.  Second has to do with Uverse streaming service itself to mobile devices.  It's always been spotty at best.  I'm watching an English football match on NBCSN, and the quality is just pathetic. Constant stop and resume, image breakup as well.   

Given the age and state of the product, it's doubtful anything will change to improve. 

@gr8sho  Thank you for your honesty. I'd rather be told this is how it is rather and nothing can be done than run a bunch of tests that will not do anything to improve my situation. You are appreciated.  

@shemaur,

We are happy to help.

To see how you can improve your wireless experience, check out our modem environment and wireless hub articles.

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist

@shemaur 

You're welcome.  
A workable alternative to take advantage of your subscription is to watch using the channel’s app.  Most networks have their own app to view live stream and on demand content. On PC or mac, the equivalent method is achieved via browser.  
If streaming to smartphone is still having issues, a better router should help. 

Why does my Galaxy Note tablet play and freeze repeatedly....I'm using the Paramount app...I can use my DirecTVStream without any problem...What could the trouble be?