Gudrich's profile

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Sunday, December 4th, 2022 2:36 AM

Uverse will not restart

Two of three TVs will not restart the UVerse

Community Support

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254.4K Messages

2 years ago

Hi Gudrich, we can assist you with your U-verse service.

 

Try using the Troubleshoot & Resolve Tool on U-verse TV to determine what's going on with your service.

 

Here are the steps:

  1. Press Menu on the U-verse Remote Control
  2. Scroll down to Help, then press OK
  3. Select Information
  4. Scroll to Troubleshoot & Resolve, then press OK
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete
  6. Follow the onscreen instructions to resolve - other options may include dispatching a technician or speaking to a Customer Care agent

If this doesn't help, let us know if the problem is that the receivers won't complete the restart process.

 

If you're trying to restart using the power button and it's not working, you can unplug the power cord from the wall outlet for 10 seconds instead.

 

Let us know if this helped, or if you still need assistance.

 

Aminah, AT&T Community Specialist


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