BarbaraJE's profile

Contributor

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1 Message

Saturday, September 16th, 2017 5:44 PM

Uverse TV Remote A30-RF1

Most remote functions quit working even with new batteries. Programming the remote won't complete. I have to use the tv remote that came with the tv for most functions. I also tried unplugging receiver and turning back on. Tried all the methods shown on screen.

Professor

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319 Messages

7 years ago

You may need a new remote. Call 800-288-2020 as replacement orders can only be done over the phone. 

Expert

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3.6K Messages

7 years ago

Make sure you didn't accidentally press the remote's tv, dvd, or aux buttons.  Press the ATT button on the top left to allow the remote to control both the tv and the dvr or receiver.

 

As for the remote controlling the tv functions.  In general these remotes control the tv's on/off. sound volume, and maybe the input select (e.g., which hdmi port the tv will use).  Anything else is pure luck.  So you should keep your tv remote nearby for additional tv functions.

 

As for replacing the A30-RF1.  You're on your own.  You can get them from Amazon, eBay, etc.  Just google for them.  Also look for A20-RF1's as well.  ATT may still sell them in it's "store" but I didn't check.  If you call ATT for a replacement the only remotes they replace for free are their IR remotes not the RF remotes.

 

6 Messages

3 years ago

So the can replace the 30 with the 20?

Community Support

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254.4K Messages

3 years ago

We can help if you need a replacement remote, bgirlsi.

 

You can order a replacement U-verse TV remote directly from our equipment and accessory store. If you need further assistance, please create a new thread with details about your inquiry. This thread is 5 years old and subject to being closed, which would keep us from responding to you.

 

Thank for visiting the AT&T Community Forums. We'll be here if you need further assistance.

 

Aminah, AT&T Community Specialist

6 Messages

3 years ago

Thanks, but its out of stock.  Also, I would need the USB

Community Support

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254.4K Messages

3 years ago

Keep checking back to see what we have to offer, bgirlsi, and create your own thread if you still end up needing assistance.

 

Thanks again for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

6 Messages

3 years ago

I need to confirm that If I cant get another A30-RF1 then I can use the A20-RF1 instead


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