We can explain why you're unable to sign in to the U-verse app, gpalacio.
Several customers have been unable to sign in to the app for some time now. This is a known issue that we're working to resolve. We don't have an estimated time of resolution, but we're working to get the app back up and running as soon as possible.
If you need help with anything else in the meantime, just let us know.
I am also not able to login to the U-verse app for the past few weeks. The app does not work on iPad or iPhone, even after deleting the app and reinstalling. They do not seem to be bringing the resources forward to fix it. Nor, do they make it easy to contact them to report issue.
I am also unable to login. This has gone on for weeks. The uVerse app is not useable on iPad or iPhone, even after deleting app and reloading. Login is not possible. It does not seem like the resources are being brought forward to resolve this.
I have not been able to log into the uverse app for 2 weeks. After hours on the phone with them all I get are "we are working on it". Ridiculous! Do they not realize how much we use this app?
It is ridiculous that we cannot log into the app. I have not been able to log in for over 2 weeks. I use this app all the time to schedule recordings and stream. After hours on the phone with them all I get is "we are working on it". Maybe they should refund us all the time it takes to work on this.
What worked on my android phone: create a new sub-account. The new sub-account is a new additional email account. You will then use the new email+password for the app login...
On a desktop/laptop/tablet login to att.com using your original primary ATT email address. Then create a new sub-account.... Example: if your primary email is whatever@att.net, you could go with whatever2@att.net or something easy to remember.
This got the uverse app working again for me after being locked out for two months.
I uninstalled and reinstalled the app on my android phone as a precaution before trying the new login.
I'm still having the same problem. Hard to believe they've been "working on" their own app for 2 months and not fixed it. It seems they're phasing uverse out so maybe they're just not doing it and letting us hang. Typical ATT runaround with the customer last. Big waste of our time too.
I'm having the same issue. Seems very strange that after several months of "working on" a problem with their own app, there's no solution and none in sight. They seem to be phasing out uverse so this may be part of their plan but why don't they let us know???
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We can explain why you're unable to sign in to the U-verse app, gpalacio.
Several customers have been unable to sign in to the app for some time now. This is a known issue that we're working to resolve. We don't have an estimated time of resolution, but we're working to get the app back up and running as soon as possible.
If you need help with anything else in the meantime, just let us know.
Thank you for being the best part of AT&T.
Aminah, AT&T Community Specialist
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Wimbfour
Contributor
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4 Messages
3 years ago
I am also not able to login to the U-verse app for the past few weeks. The app does not work on iPad or iPhone, even after deleting the app and reinstalling. They do not seem to be bringing the resources forward to fix it. Nor, do they make it easy to contact them to report issue.
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Wimbfour
Contributor
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4 Messages
3 years ago
I am also unable to login. This has gone on for weeks. The uVerse app is not useable on iPad or iPhone, even after deleting app and reloading. Login is not possible. It does not seem like the resources are being brought forward to resolve this.
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tiffanyjfinger
1 Message
3 years ago
Same problem! Been on chat and phone with ATT for hours.... They're so clueless!
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carolyn7002
2 Messages
3 years ago
I have not been able to log into the uverse app for 2 weeks. After hours on the phone with them all I get are "we are working on it". Ridiculous! Do they not realize how much we use this app?
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carolyn7002
2 Messages
3 years ago
It is ridiculous that we cannot log into the app. I have not been able to log in for over 2 weeks. I use this app all the time to schedule recordings and stream. After hours on the phone with them all I get is "we are working on it". Maybe they should refund us all the time it takes to work on this.
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JoeFW
29 Messages
3 years ago
What worked on my android phone: create a new sub-account. The new sub-account is a new additional email account. You will then use the new email+password for the app login...
On a desktop/laptop/tablet login to att.com using your original primary ATT email address. Then create a new sub-account.... Example: if your primary email is whatever@att.net, you could go with whatever2@att.net or something easy to remember.
This got the uverse app working again for me after being locked out for two months.
I uninstalled and reinstalled the app on my android phone as a precaution before trying the new login.
Hope this helps - Joe
(edited)
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Wimbfour
Contributor
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4 Messages
3 years ago
Thank you, but the su account did not work on my iOS devices. I have the exact issue as my primary account.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Wimbfour
Have you unlinked your U-verse member ID from other Att accounts?
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clarecrow
2 Messages
3 years ago
I'm still having the same problem. Hard to believe they've been "working on" their own app for 2 months and not fixed it. It seems they're phasing uverse out so maybe they're just not doing it and letting us hang. Typical ATT runaround with the customer last. Big waste of our time too.
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clarecrow
2 Messages
3 years ago
I'm having the same issue. Seems very strange that after several months of "working on" a problem with their own app, there's no solution and none in sight. They seem to be phasing out uverse so this may be part of their plan but why don't they let us know???
Typical, usual, patented ATT runaround.
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