2 Messages
U-verse signal lost
We currently across all TV’s that have U-verse boxes get program interruption with “U-verse signal has been lost. It happens intermittently and when it does it will be spaced about 5 minutes apart. These are all Ethernet wired devices. We have had AT&T technicians out on more than one occasion. They have replaced the Gateway 3 times and the main DVR recorder and to no avail. Can you please help us out as this is very aggravating as you can imagine! I might add this is in a brand new home we just built. We have Fiber optic service all the way into the Gateway.
baseballisback
ACE - Professor
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8.1K Messages
2 years ago
Did they test the connections? Technicians have a handheld device that can test signal strength coming through the wires.
Another idea might be to replace the coax from the gateway to the DVR, if you haven't already done so.
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Randymont
2 Messages
2 years ago
I don’t believe they tested the signal strength.
We have changed out the cable from the Gateway to the DVR.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi there, @Randymont. We understand that your U-Verse TV keeps losing signal. We want to look into that with you.
As you stated, you have already changed out the router and main DVR several times. Since the replacements have been done, it's time to look at this deeper.
In order for us to be more intrusive in our investigation, we will need to move this conversation to the AT&T Direct Message space. You will notice a chat icon, next to bell icon, in the upper right portion on this thread, next to your Forums icon. Our next message will appear there. To view this message, please log out of your Forums account and back in or click in your address bar and press F5 to refresh the page.
We look forward to resolving your U-Verse TV once and for all.
Matthew, AT&T Community Specialist
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baseballisback
ACE - Professor
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8.1K Messages
2 years ago
"To view this message, please log out of your Forums account and back in or click in your address bar and press F5 to refresh the page."
Logging out shouldn't be needed the next time any page at forums.att.com is loaded.
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