11 Messages
Uverse related apps
The uverse app and any app associated with my u200 channels will not run on any of my iOS devices. The error message says I am not allowed to view this content. I have tried multiple chats with ATT reps and all they will tell me is it’s an app issue. No it is a uverse issue. The apps are not recognizing my uverse subscription. Someone on the forum suggested that my subscription package needs to be reactivated or reauthorized on my gateway but no one at ATT has suggested that or have been able to provide a solution.
DIRECTVhelp
Community Support
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254.3K Messages
8 months ago
Hi @Bama1953, we understand your concern. Let's get the U-Verse app working again.
We recommend that you troubleshoot the app.
Please try these below steps on how to fix your Mobile app from your Smartphone or Device:
Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.
The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not work. To view online content, you must be subscribed to the U200 package or above.
Thank you,Jasmine, AT&T Community Specialist.
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Bama1953
11 Messages
8 months ago
I followed all these recommended steps and the uverse app still doesn’t work. When I try to run the app I get a message “data is temporarily unavailable”. I get the same message on both my iPhone and my new iPad 6th gen device. When I try another app such as FOX News I get this message “UNAUTHORIZED. Unfortunately, you are not authorized to play this content. Please contact your provider” I am subscribed to uverse U200 package.
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DIRECTVhelp
Community Support
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254.3K Messages
8 months ago
Hi @Bama1953, we acknowledge your viewpoint and are ready to assist in uncovering the underlying cause.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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Bama1953
11 Messages
8 months ago
I am still unable to run the uverse app on my iOS device or any app associated with any channel in my u200 uverse package. The last agent I chatted with 3 weeks ago told me my issue would be elevated to management and I would hear from someone within 48 hours. I have not heard from anyone and my issue has not been corrected. I will be cancelling my Uverse internet and tv and switch to Mediacom so I can stream apps on my iOS devices.
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Bama1953
11 Messages
7 months ago
I spent an hour and a half today chatting with an ATT agent concerning the issue I am having running apps on my iOS devices (iPhone and iPad). That kept telling me that this is an issue with my iOS device. I explained to the agent exactly what I am seeing. When I try to watch a video on my iPad of ESPN Sports Center I get the following message: “You are not authorized to play this content. Please contact your provider”. So I contact my provider, ATT, and they denied that this was an ATT issue. This agent had no clue that their uverse had any control of what I am able to stream through the ATT modem/internet. This issue started when ATT switched my service to the “new, fiber” that supposedly would be better. It is faster but now I cannot use my iOS devices to stream any app that is related to a channel provided in my ATT Uverse package. If anyone out there has any suggestions to correct this issue will be greatly appreciated since no one at ATT has any idea how to resolved this issue they caused.
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