U-verse on smart tv

Let's get you watching your U-Verse, @Kandieren!

Let's have you try these two things to see if they restores your picture:

Instructions on resetting your receiver

1. Hold down the Power button for 10 seconds.
2. Press it again to restart the receiver. This will take 5-8 minutes and will affect any DVR recordings in progress. Your Broadband and Service lights should be green.

Instructions on resetting your gateway

1. Unplug the power cable for 5 seconds then plug it back in. 
2. Wait until the Service lights are green, which may take up to 4 minutes.

Let us know if these steps help restore your picture!

CalebP, AT&T Community Specialist 

You're pressing OK on the AT&T remote?  The same remote you were using with your previous TV?

Have you re-programmed your Uverse remote to your new TV?

Yeah, but the Ok button on the remote should turn on the Uverse settop box regardless as well as pressing the same button on the box.   

Yeah, but the Ok button on the remote should turn on the Uverse settop box regardless as well as pressing the same button on the box.   

It should, but I'm wondering if he's pressing the OK button on his new TV's remote.

C’mon, it can’t be that hard…

Precision is important with the U-verse app, which requires use of the U-verse member ID.  If a user is unsure or unclear what that is, they need to login to att.com and examine their profile.  

Also, ATT TV no longer exists by that name and will confuse people that don’t know the difference.   The new name is DirectvStream, and has its own forum.  

And finally, your instructions are also incorrect insomuch as the Uverse app does not support Airplay anything.