U-verse mobile service is temporarily unavailable

Sounds like you’re not connected to Internet.  Just a hunch.  

I am in fact, connected to the internet. I want to use the uverse app on my ipad. On the ipad, I can send emails, surf the internet, watch youtube, etc. So I am connected to the internet.

The message mentioned is what is shown if there’s no internet connection.  I’ll assume you’ve updated to the latest version of the app.  

I have an iPad 3 here and will verify.  

I have deleted the app, the re-installed... several times. First thing they ask you to do if you call customer support. Get same message. App running on iphone also gives same message.

Thanks for your help

I tested the app on an iPad 3.  The app works insofar as being able to login, view the guide and recordings.  Trying to view live TV will crash to Home Screen.  

Test included a complete wipe of the app and reinstall.  

@eps0mu0 

You are getting prompt to login?   What iPad model are you using there?

I have an iPad 6th generation, running iOS 14.1

How do you "completely wipe" an app? I put my finger on the icon until it wiggles, then select delete.

I get the screen/prompt to login.

That’s the only way I know.  😀

also about iPhone, my X works as expected.   

As for login, are you confident the credentials used are the correct ones?   I know from experience att never made this easy.  

The login credentials are correct. I use it to access my U-verse bill.

If I put in the wrong ID or password, I get a wrong ID/password message.

So it accepts your credentials and then says the service is unavailable?

Which Uverse TV package are you subscribed to?   eg. U200, U300

It appears to accept my credentials.

Subscribed to U300.

At this point someone in att is going to have to investigate your account.   Everything I’ve read says you’re doing things same as I am and yet it doesn’t work for you.  

One more thing.  In your iPhone, if turn off WiFi, can try accessing Uverse that way as a test.  If you also have att as your cellular provider, should see some data free messages about use of the app.   

I've been getting this same message for months... Frustrating that AT&T can't help me... In the past, I could watch TV and manage my DVR from this very same device... Samsung Galaxy 9+

I have had the same issue for over a year. AT&T customer service is  worthless. Cut me off several times. Escalated problem only to have no one call back as they promised. Online chat simply ended several times. I have uninstalled this app more times than I can count. Why is this so "effing" difficult. It worked fine for many years, then ....

I am using it on Apple devices..iPhone and Ipad..same thing on each. Alternative providers are looking better and better by the day. And seeing that other folks are having similar issuers make it more infuriating.