2 Messages
UVERSE Mobile APP Not Working
Hi - I've been trying to login to my uverse app on my iphone 10 XS max for about a month now. It has been working for almost 2 years, then suddenly stopped and asked that I log in again. Fine, no problem. But now, all I get is "Login Error. The U-verse mobile service is temporarily unavailable. Please try again later". This is been going on for a month now. I've rebooted my phone several times, deleted the u-verse app and reinstalled it but nothing has worked.
Help!
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We're here to help with your U-Verse App, @jec3080!
What you are experiencing is currently a known issue amongst our departments. Rest assured we are working to resolve this as fast as possible for you all. For now we are recommending that customers attempt to login with their member ID vs your access ID. We do apologize for this inconvenience and you will know it's resolved as you will be able to sign in again.
Thank you for choosing the AT&T Community Forums!
CalebP, AT&T Community Specialist
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jec3080
2 Messages
3 years ago
Thanks but that doesn't work either. This issue should have been resolved months ago. Sad that I'm paying for something that I can't even use.
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JoeFW
29 Messages
3 years ago
Agreed a sad situation. Its an ongoing problem. Checking this forum it seems iOS has more problems than android... What worked on my android phone: create a new sub-account. The new sub-account is a new additional email account. You will then use the new email+password for the app login...
On a desktop/laptop/tablet login to att.com using your original primary ATT email address. Then create a new sub-account....
This got the uverse app working again for me after being locked out for two months.
I uninstalled and reinstalled the app on my android phone as a precaution before trying the new login.
Hope this helps - Joe
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