Kbrownst's profile

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Saturday, March 5th, 2016 10:55 PM

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Uverse keeps going out

My Uverse \ internet will stop working at least once per day waiting a few minutes will usually start back up by itself. I have reset the router several times but as I said it will usually fix itself and both the TV and the Internet will come back. Anyone else experience this issue? It's very annoying.

Expert

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4.3K Messages

9 years ago

@Kbrownst   On all Uverse RGs, IPv6 causes disconnects, rebooting and browsing problems.

Disable IPv6 in Moto/Arris RGs (510/589/599) info here:

 

https://forums.att.com/t5/Equipment/Slow-connection-using-Google-Facebook-and-certain-sites-after/m-p/3860323#M382

 

Disable IPv6 in 2wire/Pace/Arris RGs (3800/3801/5031/5268) info here:

 

https://forums.att.com/t5/Troubleshoot-Internet-Service/Slow-connection-using-Google-Facebook-and-certain-sites-after/m-p/4733711#M7613


Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

1.9K Messages

9 years ago

I am having the same problem and I have IPV6 turned off.  On my tv it happens about 8:00 each evening.

Expert

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4.3K Messages

9 years ago

@Anonymous  Sounds like you have some type of timed interference hitting you.  Either electric or thru the VDSL line.  Some lites coming on anywhere around you?

 

Here are some examples of interference:

 

From ScottMac:

 

Have you notice the occurrances in the context of other events in your home, possibly outside your home, and (really happens) something in a neighbor's house?

A neighbor with a new kilowatt linear for his Ham or CB radio?

Maybe a blinky streetlight?

Any electrically-operated workout gear in your home (or neighbor's)?

Aquariums?

Heating Pads?

Light Dimmers?

Touch-control lamps?

Dusk/Dawn sensors on the porch?

Any new CFL bulbs (OK to be green, as long as you don't watch TV or listen to AM radio ... j/k ...)

 

From SomeJoe7777:

 

* Power line interference, such as:
* Fluorescent light ballasts
* High-intensity gas discharge lights like mercury vapor
* Grounding problems, such as improper ground at the NID, the pedestal, etc.
* Electrical system grounding problems, such as improper ground on the RG's outlet, the breaker panel, etc.
* HAM radio broadcasts in the HF band
* AM radio transmissions, such as a nearby radio station

Try to isolate any potential source of these problems and see if you can find one that eliminates the interference.

 

Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

1.9K Messages

9 years ago

I have not noticed anything.  This has just started happening.  It only lasts about 30 seconds and then back up.  The only thing I have noticed is line 1 of my pair bonding flashed red for about 15 seconds.  I guess it being so short of a durations it may be diffuclut to pin down.  Thanks for your help.

2 Messages

3 years ago

It’s been happening more and more. Today it’s been on and off all morning

2 Messages

3 years ago

Been happening excessively the last few weeks especially in the morning. Agree. It’s annoying

ACE - Professor

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1.5K Messages

3 years ago

@wolfdj 

You've posted in a six year old thread, so I’m going to close this.   Feel free to create a new thread.  Bear in mind if a truck roll is needed to repair service up to and including gateway, you’ll have to call in a service request or use self help tool in myAT&T app.  


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