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2 Messages

Monday, October 4th, 2021 1:23 AM

U-verse issues. TV and Internet.


My TV has been freezing up off and on over the past several days. The internet service has been off and on as well. Please advice how the problem can be resolved 

ACE - Professor

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8.1K Messages

3 years ago

Unplug all boxes.

Plug the gateway back in.

Once lights go back to normal, plug the DVR back in.

Once that goes back to normal, plug the other receivers back in.

If that doesn't fix it, call 800-288-2020.

2 Messages

3 years ago

Yes. I have tried this already. Thank you for responding. I called AT&T today and they ran a test and said that a technician would need to come out. 


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