2 Messages
U-Verse iOS App Program Channel Guide is screwed up after update
Version 7.6.1.(1.0)
The Program Channel Guide default does not show all my channels like previous versions. I cannot find anything in settings that seems to change this either.
This is wrong. Whoever thought this was a smart decision is completely wrong and should be disciplined for it. They have angered me and I am should many others who found nothing wrong with the previous versions.
Is there a way to get the guide back to where is shows my channels without having to go through and make them my favorites?
Thank you.
DIRECTVhelp
Community Support
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254.6K Messages
7 months ago
Hi @WildcatRay,
We completely understand your concern regarding program channel for U-verse service, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.
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baseballisback
ACE - Professor
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8.1K Messages
7 months ago
Oh @skeeterintexas
Again with the "we're just gonna assume this is an account-specific thing" mindset.
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WildcatRay
2 Messages
7 months ago
I like how the AT&T employee just did a copy and paste response here. Notice that it made no mention of the fact that I was talking about the iOS U-Verse app. Believe me, when I say that a company that actually cared about its customers would at least have an easy to find answer to my concern if not already updated the app to fix this issue in the first place. I would not be surprised that the reason it has not been fixed is because whoever was stupid enough to think that the default channel guide should hide many of the customers' service level channels is too embarrassed to admit their mistake and fix it.
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