We're here to help get your U-verse TV up and running, mspoundcake!
Is your U-verse DVR connected to the internet via Wi-Fi or Ethernet Cable? You can keep a more consistent connection when using an Ethernet Cable, however if you are using Wi-Fi we would need to troubleshoot further.
We suggest downloading our Smart Home Manager application to troubleshoot your internet, and more specifically, your device connections. It has a tab called Network Health Check which checks for all devices in your home with a weak signal to your router. It also has an option known as Wi-Fi Test that let you test the rooms in your home to see what the Wi-Fi connectivity is like in each of them, which can help check for any connectivity issues you may experience.
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
We're here to help get your U-verse TV up and running, mspoundcake!
Is your U-verse DVR connected to the internet via Wi-Fi or Ethernet Cable? You can keep a more consistent connection when using an Ethernet Cable, however if you are using Wi-Fi we would need to troubleshoot further.
We suggest downloading our Smart Home Manager application to troubleshoot your internet, and more specifically, your device connections. It has a tab called Network Health Check which checks for all devices in your home with a weak signal to your router. It also has an option known as Wi-Fi Test that let you test the rooms in your home to see what the Wi-Fi connectivity is like in each of them, which can help check for any connectivity issues you may experience.
Let us know so we can better assist you!
Donovan, AT&T Community Specialist
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